Privacy Policy

MANJIT’S INDIAN RESTAURANT (MITALI) PTY LTD – AUSTRALIA

Last Updated: 10 November 2020

Introduction

Manjit’s Indian Restaurant (Mitali Pty Ltd) ABN 38099095806, located at Corrimal, NSW, Australia (“Manjit’s”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.manjits.com, make online orders, participate in promotions, or interact with us in any way. It also explains your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information from you:

Personal details such as your name, email address, phone number, and postal address.
Account information including your username, password, and order history.
Payment information such as credit/debit card details (processed securely through our payment partners; we do not store full card details).
Order details including food preferences, delivery instructions, and feedback.
Technical data such as IP address, browser type, and device information collected automatically when you visit our website.
Marketing preferences including your communication choices and participation in loyalty or rewards programs.

2. How We Collect Your Information

We collect personal information in various ways, including when you:

Place an order through our website, apps, or third-party platforms (e.g. UberEats, Menulog, EASI).
Create an online account or join our loyalty/reward programs.
Subscribe to our newsletters, promotions, or eGift vouchers.
Contact us by phone, email, or social media.
Visit our restaurant in person or attend special events.
Use cookies or similar technologies when browsing our website.

3. How We Use Your Information

We use your personal information to:

Process your online orders, payments, and deliveries.
Confirm reservations and communicate about your bookings.
Provide customer service, respond to your inquiries, and handle complaints.
Send updates, promotional offers, loyalty rewards, and event invitations (only if you have opted in).
Improve our website, menu offerings, and customer experience.
Comply with Australian legal, tax, and regulatory obligations.

4. Cookies and Analytics

Our website uses cookies to improve user experience, personalize content, and analyze traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how visitors use our site.

We may also use Google Analytics or similar services to collect non-personal information such as the pages you visit, the time spent on site, and your browser type. You can choose to disable cookies through your browser settings, but some website features may not function properly if you do.

5. Disclosure of Personal Information

We may disclose your personal information to:

Trusted service providers who assist us in operations such as website hosting, payment processing, delivery, or marketing.
Third-party delivery partners (e.g. UberEats, Menulog) when you order through their platforms.
Regulatory or law enforcement authorities, if required by law.

We ensure that all third parties handling your data comply with Australian privacy laws and take appropriate security measures.

6. Data Storage and Security

We store your information on secure servers and implement technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. While we take all reasonable precautions, no method of electronic transmission is 100% secure, and you acknowledge this inherent risk when using our online services.

7. Direct Marketing

We may use your information to send you promotional offers, updates, and newsletters. You can opt out of receiving marketing communications at any time by:

Clicking the “unsubscribe” link in our emails; or
Contacting us directly at management@manjits.com.

8. Accessing and Updating Your Information

You have the right to access, update, or correct your personal information held by us. To do so, please contact us using the details below. We may require proof of identity before fulfilling your request.

9. Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors without parental consent. If you believe a minor has provided us personal information, please contact us for deletion.

11. International Data Transfers

Manjit’s operates within Australia, and we generally do not transfer your personal information overseas. However, if a service provider is located outside Australia, we will take reasonable steps to ensure that your data is handled in accordance with this Privacy Policy and the Australian Privacy Principles.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on our website with an updated “Last Updated” date. Continued use of our website after changes means you accept the revised policy.

13. Contact Us

If you have questions, feedback, or complaints regarding our Privacy Policy or data handling practices, please contact us:

Manjit’s Indian Restaurant (Mitali Pty Ltd)
2/87-89 Princes Highway, Corrimal NSW 2518, Australia
Phone: 02-42857970
Email: management@manjits.com
Website: www.manjits.com

We will acknowledge receipt of your inquiry and respond within a reasonable timeframe, usually within 10 business days.